Real humans answer every message personally — usually within one business day. Include your store URL and a screenshot if you can; it speeds things up enormously.
The fastest way to reach us. We reply within one business day — usually much sooner.
Step-by-step guides for getting started, publishing, theme access, brand kit, responsive editing, A/B testing, and shortcuts.
Core concepts, the publishing model, managed files, and troubleshooting for common issues.
Basic and Plus plans include priority support — your messages jump the queue and are answered first. If you're evaluating Plus for A/B testing, know that help with experiment setup is included too. Compare plans
That's our most common question — and good news: your pages are safe, and publishing turns on automatically once Shopify approves theme access. Read the full explanation before emailing.
Read about theme access